Regulatory status
Pearl International Securities — authorised and regulated by Hong Kong Securities and Futures Commission.
- Regulator: Hong Kong Securities and Futures Commision
- Registration / licence number: BQZ916
- Company registration number: 3030487
- Registered office: Neich Tower, 128 Gloucester Road Hong Kong
You can verify our details on the public register maintained by our regulator.
Conflicts of interest
Pearl International Securities is committed to acting honestly, fairly and in the best interests of its clients and the integrity of the market. The Company has established and maintains policies and procedures to identify, prevent, manage and, where appropriate, disclose actual and potential conflicts of interest that may arise in the course of its business. Such conflicts may arise between the Company and its clients, between different clients, or between the Company’s directors, officers, employees or their associates and its clients, including in connection with personal account dealing, receipt of fees, commissions or other benefits, proprietary trading, or the provision of multiple services to the same or different clients. Where a conflict cannot reasonably be avoided, the Company will disclose it to the affected client(s) before undertaking business, and will manage it through appropriate measures such as information barriers, segregation of duties, restrictions on personal dealing, or, where necessary, declining to act. All employees are required to comply with the Company’s conflicts of interest policy, to promptly report any actual or potential conflict to the Compliance function, and to comply with applicable laws and regulatory requirements, including the Securities and Futures Ordinance (Cap. 571) and the Code of Conduct for Persons Licensed by or Registered with the Securities and Futures Commission.
Complaints
Pearl International Securities takes all client complaints seriously and is committed to handling them promptly, fairly and transparently. Clients may submit a complaint in writing, by email, by telephone or in person to the Company’s Compliance Officer at [address / email / telephone number]. Please provide your name, account details (if any), and a description of the complaint, together with any supporting documents. The Company will acknowledge receipt of the complaint within [5] business days, and will investigate it thoroughly and impartially through a person independent of the matter complained of. The Company aims to provide a substantive written response within [30] days of receipt, or, where more time is needed, to keep the client informed of progress and the expected timeframe. Complaints are escalated to senior management as appropriate, and records of all complaints, the investigation conducted and the outcome are maintained for at least [seven] years. Where the Company’s response does not resolve the matter to the client’s satisfaction, the client may escalate it to the Company’s senior management, and may also refer the matter to the relevant regulator or to the Financial Dispute Resolution Centre (FDRC), an independent body that provides mediation and arbitration for eligible financial disputes between clients and financial institutions in Hong Kong. Making a complaint will not affect the client’s legal rights or the quality of service received.
Investor protection
Pearl International Securities is committed to safeguarding the interests of its clients and to conducting its business in accordance with the investor protection requirements of Hong Kong’s regulatory framework. Before providing any product or service, the Company will take reasonable steps to understand each client’s financial situation, investment experience, investment objectives and risk tolerance, and will ensure that any recommendation or solicitation is suitable for the client in the circumstances. Clients are classified, where applicable, as retail or professional investors, and the Company will explain the implications of the classification, including the level of regulatory protection that applies. The Company will provide clear, accurate and not misleading information about its products and services, including their key features, risks, fees, charges and any monetary or non-monetary benefits received, so that clients can make informed decisions. For complex products, the Company will take additional steps to ensure that clients understand the nature and risks of the product before investing. Client assets are held in segregated accounts separate from the Company’s own assets, and client money and securities are handled in accordance with the Securities and Futures (Client Money) Rules and the Securities and Futures (Client Securities) Rules. The Company will keep clients’ personal and account information confidential and will use it only in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and its privacy policy. Clients are reminded that investment involves risk, that the value of investments may fall as well as rise, and that past performance is not indicative of future results. Clients may also be eligible for compensation under the Investor Compensation Fund in the event of a default by an intermediary, subject to the limits and conditions set out in the Securities and Futures Ordinance (Cap. 571).
Cross-border restrictions
Information on this website is not directed at persons in any jurisdiction where its publication or availability would be contrary to local law or regulation.
Important information
The value of investments can fall as well as rise, and investors may receive back less than they invested. Past performance is not a reliable indicator of future results.
The information on this website is for general information only and does not constitute investment, legal or tax advice, an offer or a solicitation. Services may not be available in every jurisdiction or to every investor.
